100% Quality Guarantee

30 Day Returns & Refunds Guarantee

You can return and receive a refund for 30 days from when you receive your purchase for every product we sell!

If you receive a product that was bought and paid for on our site you can return it to us for a refund or replacement.

The item must be unused and in the same condition that you received it. Best Pet Store will provide a return label for the return of orders.

Please contact us in the first instance if you have a problem with your order at support@bestpetstore.co.nz

Delivery Guarantee

If for any reason your parcel is not delivered to your door within 30 days from ordering we will refund your order in full. Once delivered you will also receive your order for free.

Please contact us in the first instance if you have a problem with your order at support@bestpetstore.co.nz